Feasibility Studies for IT-BPO, Call Centers in the Philippines

The outsourcing industry in the Philippines has experienced significant growth in the past few years. The country’s boom is currently led by demand for offshore contact centers as well as Information Technology – Business Process Outsourcing “IT-BPO” operations. The IT-BPO sector growth has been led by shared services centers, wherein multinational companies outsource important internal functions to a company-owned offshore center. The industry is expected to grow another 20% in the Philippines in 2015.

Feasibility Studies

  • IT-BPO
  • Call center
  • Contact center
  • Back office
  • Shared services
  • Software development
  • Web development

K&C’s Business Consultants provide feasibility studies to provide a general understanding and to present options for setting up an outsourcing/offshoring company operations in Metro-Manila. It will cover logistics, costs, and time-frame necessary to set-up and operate a Manila-based operation. Specifically, the report will contain the following elements including costs and time-frame where applicable:

1. Business Registration

  • Legal setup of Foreign-owned subsidiary
  • Export Enterprise status
  • Requirements
  • Process
  • Time-frame
  • Government fees

2. PEZA Registration

  • Tax incentives
  • Requirements
  • Process
  • Time-frame
  • Government fees

3. Reportorial Requirements

  • Bureau of Internal Revenue (BIR)
  • Income tax return with audited financial statements
  • Mayor’s Permit (City permit)
  • General Information Sheet
  • Bank and Transfer Book Registration
  • Annual Export Performance Report

4. Human Resources

  • Availability of potential English speaking employees
  • Employee benefits
  • Recruitment
    • Testing for English fluency
    • Background checks methods
    • 30 day notice when leaving a company
  • Time-frame
  • Professional fees
  • Salaries
    • Staff level
    • Team leaders
    • Assistant Managers
    • General Managers
    • IT
    • Admin & HR
    • Finance
    • Marketing
    • Difference between day and night
    • Holidays
  • List of Holidays
  • Turnover rate/average tenure

6. Office Space & Facilities

  • Recommended
    • Locations
    • Square feet
    • Layout (zig-zag, line, etc)
    • Dedicated to non-call center floor space (i.e. training rooms, conference rooms, lunchrooms, etc.)
  • Leased office space options
  • Build out
  • Networking & Hardware
  • Internet access
  • Utilities
  • Disaster Recovery
  • Backup power generator/UPS

7. Hardware

  • Station Equipment
    • Sourcing
    • CPU or dummy terminals
  • Server room equipment
    • Switch
    • Citrix Server/Sunblades
    • Other Servers
    • Channel Banks

8. Furniture

  • Chairs
  • Cubicles

9. List of Providers & Vendors

  • Business registration, legal, PEZA consultants
  • Real Estate Brokers
  • HR Consulting & Recruiters
  • IT & Network setup
  • Contractors for Office Build-out
  • Voice/Data/Internet
  • Electronics & Hardware
  • Furniture
  • Health Insurance

10. Risks

  • Sovereign
  • Economic
  • Natural

Contact a K&C Business Consultant about a Feasibility Study