DTI To Finish E-Commerce Roadmap Within 2020
The Department of Trade and Industry (DTI) is aiming to complete the e-commerce roadmap within this year. The e-commerce roadmap of 2022 is aimed at improving the market access of businesses through digitization and logistics integration.
During the online dialogue of the Union of Local Authorities of the Philippines, DTI Assistant Secretary Jean Pacheco states that “[They] are working on an e-commerce roadmap. Hopefully, it [will] be completed by the end of the year.”
According to DTI, Philippine e-commerce accelerated during the COVID-19 pandemic as many entrepreneurs and enterprises shifted to online selling and purchasing to avoid risking exposure to the virus.
DTI claimed that from January to March, they were able to process 1,753 online business registrations. As of October 8, the number has risen to 82,100.
Out of the total businesses that registered with DTI during said period, 22% are from the National Capital Region (NCR), followed by Calabarzon with 18%.
Despite the increase of business registrations, DTI noticed an increase in the number of complaints they received, tallying to 13,891 consumer complaints over internet transactions as of October 2. This is a dramatic surge in comparison to last year’s tally of 2,457.
The top three complaints are related to price act, defective products, and deceptive/unfair sales acts/practices.
As of October 8, a total of 1,351 complaints were resolved while 8,000 were endorsed to government agencies and 1,100 were dismissed due to lack of evidence or the complainant’s decision to withdraw.
DTI assures that all complaints are being handled and addressed accordingly.
According to DTI Undersecretary Ruth Castelo, e-commerce is seen to continue to rise in the Philippines and as such, DTI will be closely monitoring the situation to protect both consumers and merchants.