Head of Visa Services
Randy is K&C’s Head of Visa Services Department. He is managing and leading the daily tasks of the visa specialists and government liaison officers. He ensures the appropriate distribution of caseload, documentation, reportorial requirements, itineraries and legwork assignments to support client needs and meet the day-to-day objectives. He establishes contingency plans to ensure continuity of service to customers and monitors all engagements and activities to maintain and achieve service level agreement with the clients and strengthen customer centricity. Randy is also responsible in reviewing existing practices and procedures to determine if they are driven by regulations or legacy internal decisions which aim to develop recommendations on internal procedures that satisfy compliance obligations and operational needs.
Randy holds almost 7 years of management experience. His professional experience involved management of team from NGO, BPO Industry, Manufacturing and Corporate Sales. He was awarded as one of “The Outstanding Students of Angeles City” in 2002 and was a consistent scholar with a degree in Bachelor of Science in Electronics and Communications Engineering.